Lecture: 4 hours/week
Learning activities are varied and chosen to align with course outcomes. Learning activities may include, but are not limited to, lecture, independent study, problem-based learning, software applications, hands-on experience, seminar, simulation, and role-playing.
- Roles and responsibilities of a Medical Office Assistant (MOA)
- MOA scope of practice
- Setting goals that are specific, measurable, achievable, relevant, and timely
- Application of equity, diversity, and inclusion principles in healthcare settings
- Change management principles and practices
- Professional communication skills
- Situational awareness
- Team dynamics
- Conflict resolution skills
- Medical Services Plan Preamble in the Fee Guide
Upon successful completion of the course, within their scope of practice, students will be able to:
- Apply best practices in health records management to all formats, ensuring security and confidentiality of data;
- Demonstrate change management related to workflow and systems;
- Demonstrate professionalism in the workplace, including effective conflict resolution and teamwork skills;
- Examine the Medical Services Plan Preamble in the Fee Guide that serves as a foundational guide to medical billing;
- Apply principles of trauma-informed practices, equity, diversity, and inclusion in healthcare settings;
- Examine the impact of health inequity on different populations, such as LGBT2SQ and Indigenous peoples.
Assessment will be based on course outcomes and follow the ÌÇÐÄvlog´«Ã½Evaluation Policy. An evaluation schedule is presented at the beginning of the course. This is a graded course. To graduate from the MOA program, students must earn a passing grade of 65% (C+) in this course.
Textbooks and materials are to be purchased by students. A list of required textooks and materials is provided to students at the beginning of the semester.
A minimum grade of 65% (or C+) in
MOAD 1100
And
MOAD 1200 (or minimum grade of 60% or C in OADM 1151; or minimum grade of MAS in OADM 1206 and 60% or C in OADM 1244)
And
MOAD 1300 (or minimum grade of 60% or C in OADM 1246)
And
MOAD 1400 (or minimum grade of 60% or C in OADM 1114)
And
MOAD 1500 (or minimum grade of 60% or C in OADM 1325)
None