Lecture: 4 hours/week
Learning activities are varied and chosen to align with course outcomes. Learning activities may include, but are not limited to, lecture, independent study, problem-based learning, keyboarding technique development drills and assessment, software applications, transcription, hands-on experience, seminar, simulation, and role-playing.
- Frontline reception and office management skills
- Shipping, handling, and inventory management
- Appointment scheduling principles and practices, including accessibility considerations
- Specialists and referrals
- Surgical bookings
- Records information management system guidelines
- Patient records management
- Oral and written communication skills
- Business meeting organization
- Therapeutic communication skills
- Ergonomics
- Keyboarding skills (minimum 35 net wpm with 98% accuracy)
Upon successful completion of the course, within their scope of practice, students will be able to:
- Identify strategies and techniques for establishing and maintaining a professional office environment;
- Apply the process of medical records management system setup, maintenance, and access under Release of Information regulations;
- Demonstrate appropriate telephone techniques and appointment scheduling practices specific to triaging in a medical environment;
- Apply the principles of effective business communication and patient-centered communication using common medical acronyms and abbreviations;
- Establish a foundation for ergonomically appropriate keyboarding skills, achieving a net 35 wpm (98% accuracy) as applicable to data entry in health records management and billing.
Assessment will be based on course outcomes and follow the ÌÇÐÄvlog´«Ã½Evaluation Policy. An evaluation schedule is presented at the beginning of the course. This is a graded course. To graduate from the MOA program, students must earn a passing grade of 65% (C+) in this course.
Textbooks and materials are to be purchased by students. A list of required textbooks and materials is provided to students at the beginning of the semester.
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